Embracing the future today
Michell Zappa (MZ): Where once innovations were made every decade, now innovations are being forged on a regular basis. Look at air travel, or renewable energy – we’ve gone from the moment of invention, to state of the art technology within less than 100 years.
The most important trend in innovation has probably been the coming together of ‘man’ and ‘machine’. Years ago we feared technology as a kind of challenge, but now innovation is centred on technologies that can work in unison with us to maximise our potential. A great example of this is Big Data – large amounts of data that can be analysed by computers to reveal patterns and changes.
MZ: This trend of man and machine has significant potential to impact on companies. For instance Big Data allows us to view patterns and changes within the actions of consumers that we can then act on – for example in developing a new product.I believe data, and particularly Big Data, will be the cornerstone of future business models. To ensure success we must understand these new technologies and their potential benefits and pitfalls, so that we can choose the best way to utilise them.
Daisy Rood (DR): We recognise that the world is becoming more data driven. Our clients are becoming more data driven and our clients’ clients are becoming more data driven. We are combining and embracing this change alongside our engineering expertise across our business lines to create Digital Services that help our clients to operate smarter and that enhance society. Our strategy is focused on establishing market leadership, via growth through our existing services as well as through innovation. Customer intimacy is an intricate part of this; we aim to develop our solutions in co-creation with our clients. We see a movement from sheer ‘technical’ challenges to more ‘adaptive’ challenges: we do not always know upfront the exact problem, there’s no linear solution in place and we need innovative thinking to bring multiple solutions. By combining Royal HaskoningDHV’s knowledge with our clients experience, expertise and perspectives, we are able to approach complex challenges differently – because we are well aware that the knowledge of today, is an essential, but not sufficient condition to solve tomorrow’s challenges. We’re all driven by the desire to enhance society and through innovative and digital solutions more impact can be created and more stakeholders can be involved.”
We have helped our clients to predict and optimise the energy use of their real estate with our Energy Benchmark solution. We can also build this service for other ratings, e.g. flood resiliency. With our transfer solutions we optimise people flows within complex buildings, such as hospitals. We enable our clients to improve both the safety and performance of the people flows in their buildings. Clients like Schiphol and NS are already benefitting from this. Under the working title FastLane we offer digital up-to-date insights on real estate portfolios. We show a choice of scenarios and expected results and costs of possible improvement measures, with a first focus on energy and CO2 reduction. This will significantly accelerate the lead-time from ambition to proven results. It will also shift the emphasis to co-creation and dialogue with clients.
DR: We look to add value by offering data driven digital services to help our clients directly. An example: Aquasuite software monitors and controls water flows. It optimises water supply and predicts water demand. More than 80% of the drinking water in the Netherlands is controlled and monitored by Aquasuite, which helps our clients reduce water leakage, less energy consumption, improved operation stability, better water quality and less wear and tear of the equipment.